dispatch@techdriven:~$ dispatch --today

Onsite support · field engineering — Chicagoland · Las Vegas

We show up. It gets fixed.

Cabling, racks, switches, POS lanes, phone cutovers — the physical work most IT firms subcontract out. We do it with our own engineers, and we label and document everything we touch.

Request a site visit →> existing client — open a ticket
Same-day for contract clientsLicensed and insuredPhotos and labels on handover
dispatch@techdriven — today's board
Ticket / siteStatus
TD-4181lakeview
scheduled
POS lane 3 offline· 08:15 · J.R.
TD-4188west loop
scheduled
switch stack + cabling· 09:30 · M.A.
TD-4193oak brook
scheduled
rack build, 12U· 13:00 · crew
TD-4201summerlin
scheduled
3CX cutover, 40 handsets· 15:30 · D.K.
TD-4206henderson
scheduled
wi-fi survey, 2 floors· 16:45 · A.P.
$
trucks rolling0 reschedulesvan stock: full

dispatch@techdriven:~$ ls field/

What we roll out for.

// layer 1 through layer 3 — plus the systems nobody else will touch

01 / 03

Network & Infrastructure Installs

Cable pulls, rack builds, switch stacks, Wi-Fi surveys, VLAN segmentation. Cisco, Arista, Brocade — configured in live production, not in a lab.

Scope

  • Structured cabling, labeled and mapped
  • Wi-Fi surveys, then coverage that holds
  • VLAN and firewall segmentation
CiscoAristaBrocadeFiber

02 / 03

Server & Datacenter Operations

VMware, Linux and Windows Server, private datacenter work — including the power and cooling most IT firms hand off to somebody else.

Scope

  • Hypervisor and host builds
  • Power, cooling, and rack layout
  • Migrations and clean decommissions
VMwareLinuxWindows ServeriDRAC

03 / 03

POS, VoIP & Security Systems

Lane hardware, SIP trunks, 3CX cutovers, cameras and door access. The unglamorous systems your business actually runs on.

Scope

  • POS lanes configured and tested
  • SIP trunks and handset cutovers
  • Cameras, door access, integration
3CXSIPPOSAccess control

dispatch@techdriven:~$ cat site-visit.log

one day, one site

What a site visit looks like.

// nothing moves before you've signed off on the plan

08:10

Arrive and check in

Badge in, find whoever owns the space, and confirm what's changing today and what absolutely cannot go down.

08:35

Survey before touching anything

Photos of the existing state, labels read, closet mapped. You get the plan and the risk before the first cable moves.

10:20

Do the work

Pulls, terminations, rack, configure. Live systems stay live unless we agreed on a window in advance.

14:45

Cut over and verify

We test from the user's chair, not the switch port. A POS lane isn't finished until it takes a card.

16:00

Label, photograph, hand over

Port maps updated, everything labeled, photos and notes in your ticket the same day — so the next visit doesn't start from zero.

Tell us where, and what's broken.

Site address, what's failing, and when we can get in the door. An engineer reads it — not a form router.

Request a site visit →> support.techdriven.io